Service Support Representative

Technicians service our system by performing on-site installation, startup, troubleshooting repair and maintenance of our hospital pneumatic tube system equipment. Technicians serve as a liaison between the customer and Pevco, delivering outstanding customer service.

Our headquarters is easily accessible from the greater Baltimore area and close to White Marsh Town Center. We offer a complete benefits package and competitive salary based on experience. If you want to join our family-owned business, send a cover letter (including salary requirements) and resume to careers@pevco.com.

Essential Responsibilities:

• Inspect, install, and start–up of pneumatic systems
• Perform scheduled preventive maintenance task, such as checking, cleaning and repairing equipment, to detect and prevent problems
• Trouble shoot electronics and mechanical equipment, order parts as necessary, explain issues and make recommendations to hospital engineers/mechanical staff.
• Maintain, complete and submit all service paperwork and data files in a timely manner.
• Conduct on-site training for hospital engineers and end users.
• Respond to all incoming calls and/or messages from the Help Desk and/or service messages

Additional Functions:

• Work on special projects which may include design critique, testing procedures, and system parameters.
• Assist the manufacturing department with repairs of equipment and the assembly of small items.
• Promote and conduct after-sales technical support, such as preventive maintenance agreements and training
• Perform any other task as directed by management.

Knowledge, Skills & Abilities

• Strong interpersonal, communication and organizational skills.
• Electrical and mechanical aptitude as well as the ability to use appropriate tools.
• Familiar with Windows operating system
• Ability to troubleshoot, modify, repair, and correct mechanical, electrical or other equipment devices.
• Ability to read and interpret mechanical and electrical drawings or other software program drawings.
• Flexibility to travel for periods of time; possibility of short notice travel which may include weekends and/or holidays.
• Ability to walk long distance, climb ladders (step & extension), maneuver in small areas including low ceiling areas and the ability to lift up to 50lbs.

Minimum Requirements of Training & Experience

• Electronic course work at a trade school or AA degree in Electronics, Computer Sciences or a related field of study.
• Knowledge of mechanics as well as pneumatic tube systems.
• Minimum of one year’s experience in maintaining, repairing or installing comparable equipment.

About Pevco
Founded in 1978 with headquarters in Baltimore, Pevco designs, manufactures, installs and supports hospital pneumatic tube systems that enable healthcare professionals to quickly, safely and reliably transport patient-critical materials between labs, pharmacies, blood banks, ORs, EDs and nursing stations. Used by more than 600 leading hospitals in North America, The Middle East and in China, Pevco's intelligent systems track each item delivered, providing a real-time audit trial.

For immediate consideration, send a cover letter and resume to:

Pevco
Attn: Human Resources
1401 Tangier Drive
Baltimore, Maryland 21220